Go online to either Facebook Groups: Arcimoto Owners or FUV Club. Ask the group to help you. Make sure you describe your problem fully, or you won’t get people to help you - or you’ll just frustrate people.
If you have a charging problem, answer the questions:
Does the screen light up when you touch it?
Does the vehicle turn on?
Did you use another charger?
Does the charging bar at the bottom of the screen move?
Are there any errors on the screen at the bottom like HV, 12v or other? (take a picture and share)
If there is an error, what color is it - yellow or red?
If you have a problem with the throttle, answer the questions:
Does throttle problem occur after a engaging the throttle following a stop at a light or sign?
Are there any errors on the screen at the bottom like HV, 12v or other? (take a picture and share)
If there is an error, what color is it - yellow or red?
Because all Arcimoto phone numbers, Arcimoto.com, and support@arcimoto.com are not working at this time, the following instructions SHOULD NOT BE FOLLOWED:
1. Email support@arcimoto.com to get a service ticket.
Make sure you email your name, address, phone number, and vehicle vin number.
Describe the problem IN DETAIL.
2. Finally, call support and ask for an update to your ticket. 541-780-0032
Short URL: http://tinyurl.com/yc4j6b54
3 comments
I have a 2022 FUV that seems to be having onboard charger problems -- will not charge.
I have sent an email with the details to the support@arcimoto.com.
I have also tried the support number with no success -- call fails.
So, I checked to see if the arcimoto.com domain is active on DNS name servers, it isn't. So no one sees the emails.
Tom Cooper
The arcimoto.com domain is not active on any DNS name server. So emails sent to support@arcimoto.com go nowhere
Thanks Tom. I’m updating this.
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